Terms

PAYMENT

We accept Visa and MasterCard as well as PayPal. We use PaymentExpress for the processing of payments via credit card. Goods will only be dispatched once full payment has been received and funds have been cleared.

An automatic email confirmation of the order will be sent to the customer's registered email address. The One Thing Limited reserves the right to review and/or cancel orders containing information that cannot be verified.

PRICING

All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges (unless otherwise stated).

We reserve the right to alter prices on the site without notice. Where your order is accepted, the price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.

CANCELLATION OF ORDERS

In order to provide our customers with the quickest possible delivery, orders will begin the picking process in readiness for shipping within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact customer service at support@theonething.co.nz within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and The One Thing Limited will exercise its sole discretion in determining whether an order placed through the site may be cancelled.

RETURNS AND EXCHANGES

The One Thing Limited recommends that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.

We hope that you will be happy with your purchase from theonething.co.nz. If you are not completely satisfied and if you comply with our return policies below you can return your purchase within 10 days of receiving the goods for a credit or exchange to the same value excluding shipping costs.

We will not accept goods in damaged packaging unless they are faulty.

Delivery charges and return freight costs will not be refunded unless the goods are faulty.

We will only accept goods returned with prior notification through correspondence via email to support@theonething.co.nz. Please advise the reason for the return including instructions on whether you prefer the goods to be refunded, exchanged or a gift voucher provided.

There is no return or exchange for sale items.

We will not accept any returned goods that have been used, altered, damaged, or have their labels removed.

All returned goods must be sent to The One Thing Limited, PO Box 132137, Sylvia Park, Auckland 1644, NZ.

We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.

RECEIVING A REFUND

Once your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.

Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Theonething.co.nz reserves the right to refuse an exchange or return for any item sent back in a used or damaged condition.

AVAILABILITY OF PRODUCTS

The One Thing Limited will always endeavour to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond the control of The One Thing Limited may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.

LIMITATION OF LIABILITY

Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law The One Thing Limited will not be liable in any event whether in contract or in tort (including negligence), or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if Theonething.co.nz was informed of the possibility of such damages.

LAW AND JURISDICTION

This website and any contract for your purchase from The One Thing Limited is governed by and has to be interpreted under the Law of New Zealand, and will be subject to the jurisdiction of the New Zealand courts. The Laws of Sale and contract by any other country do not apply.

CONSUMER GUARANTEES ACT 1993 ("THE ACT")

If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act.

Consumer Guarantees Act 1993

The provisions of the Consumer Guarantees Act 1993 ("CGA") shall not apply to any supply of Product to you, and the conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statue or common law will not apply and are excluded from these terms of trade.
Where you purchase any Products from us for resupply as, or incorporation into, goods or services ordinarily acquired for personal household or domestic use or consumption ("Consumer Products") you warrant that:
1. If you supply the Consumer Products directly to an end user/consumer you will do so using terms and conditions of supply which exclude liability for any claims under the CGA; and
2. if your customer acquires any Products for resupply, you will ensure that your customer and each person in the distribution chain will exclude liability in its contract for supply for any claims under the CGA